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Guide
Guide · Emergencies

What to do in the first hour after a burst pipe.

By Carlos · All Action Water Damage · Updated June 2026

A burst pipe can put hundreds of gallons into your home fast. What you do in the first 60 minutes decides how bad it gets. Here's the order of operations.

Step by step

Six moves, in order.

1

Shut off the water

Find your main shutoff (often in the garage, a basement, or an outside box near the street) and turn it clockwise. This stops the flooding at the source.

2

Cut the power if water is near outlets

If water is near outlets, panels, or appliances, switch off electricity to that area at the breaker — only if you can do it safely and not while standing in water.

3

Drain the lines

Open the lowest faucets in the house and flush toilets to drain remaining water out of the pipes and away from the leak.

4

Move and protect

Get furniture, rugs, electronics, and valuables off wet floors. Put foil or wood blocks under furniture legs to prevent stains.

5

Document everything

Take photos and video of the source and all damage before you clean up. This is the backbone of your insurance claim.

6

Call a restoration pro

Mopping isn't enough — water wicks into walls, subfloor, and crawlspaces. Call us 24/7; we're there with fast emergency response to extract and start drying.

Why the first hour matters

Drywall, baseboards, and flooring start absorbing within minutes, and mold can begin in 24–48 hours. Fast extraction is the difference between drying in place and tearing out.

FAQ
Should I turn off the water main for any leak?
Yes — when in doubt, shut the main. It stops the damage immediately and you can turn it back on once the leak is controlled.
Do I need a pro if I cleaned up the water?
Usually yes. Surface water is only part of it — moisture gets into walls, subfloor, and crawlspaces where it rots wood and grows mold. We use meters to find hidden moisture.
Will this be covered by insurance?
A sudden burst pipe is typically a covered claim. We document the loss and prepare an itemized estimate so you can file with your carrier.
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